Under final brand and legal review. Contact our team for questions.
We want every order to arrive in great condition. If something is wrong, please tell us promptly and we will make it right through a replacement or refund where appropriate.
If you receive the wrong item, a damaged item, or items missing from your order, contact us within 48 hours of delivery with your order reference and clear photos so we can resolve it quickly.
If you have a concern about product quality, please contact us with your order reference, the batch details on the bottle, and a description of the issue. We take quality seriously and will review every report.
Each report is reviewed individually. Depending on the situation we may offer a replacement, a partial or full refund, or another fair resolution. Refunds are processed back to your original payment method or by bank transfer.
Change-of-mind returns on opened consumable products cannot always be accepted for health and safety reasons. We do not make blanket guarantees; each case is assessed fairly on its merits.